1) I can’t access the Content or Community tabs / the link says it is not authorized.
Make sure you are logged into the correct platform (content.creatorcollege.com)
Go to https://app.creatorcollege.com:
- Click SIGN OUT of:
https://app.creatorcollege.com
(it's our old platform and as long as you stay logged in there content will be locked) - Then log IN to:
https://content.creatorcollege.com - Use the same email you paid with.
This unlocks your Content + Community sections.
Still can’t access it? Please go to https://support.creatorcollege.com for help.
2) The content looks locked. Why?
Again please use the same email you paid with and;
Sign OUT of:
https://app.creatorcollege.com
Log into:
https://content.creatorcollege.com
You can only access from one device. So make sure you open the platform only from one device. If you logged before, you need to log out of that page to access it from another device. If the problem still continues, contact support at https://support.creatorcollege.com
Also, make sure that you have completed your payment through Settings > Manage Billing.
3) Where do I find recordings?
All VIP recordings will be inside the platform, and added within 1-2 days after each session.
https://content.creatorcollege.com > click “VIP 11” listed on left. Then click VIP 11 Recordings for Lesson replays or click your group name for audit call replays. More will be added each week.
4) I can hear the videos, but the screen is black
This issue is triggered by either screen sharing, or screen recording software, or by using a DisplayLink cable for an external monitor. This is part of our anti-piracy protections, so please ensure you have disabled these before watching the course videos.
5) I want to change my email
Please go to https://support.creatorcollege.com for email changes.
6) I don’t have access to Creator College Studio Recordings/ Resources, why?
Studio is another program and only Studio members can access their own recordings. Our VIP members have access to every video in the platform except Studio recordings, as it’s separate and private to the Studio program.
7) I don’t have access to some Bonus Courses?
Those courses are not included in the VIP package.
8) I logged out/in, it’s still locked.
Then you’ll need to check your payment status. It’s locked probably because your 2nd/3rd payment failed. Please update your payment info through content.creatorcollege.com > Settings > Manage Billing
9) I don’t receive the code, what’s wrong?
Please wait for a couple of minutes, or check your spam folder. Also make sure that you’re entering the correct email address.