Where can I see the content?
You can find the Editing Shortcut content here: https://content.creatorcollege.com/the-editing-shortcut
I purchased The Editing Shortcut, but I still can’t see it in my account. What should I do?
First, check your card or bank account to confirm that the payment was successfully completed and was not declined or left pending.
Then, make sure you’re logging in with the exact email address you used at checkout. Access is only added to the account connected to your purchase email.
If the payment was successful and you’re using the correct email but still can’t see the course, contact us.
Where do I log in?
Log in at content.creatorcollege.com using the email address you used to purchase The Editing Shortcut.
Once logged in, select The Editing Shortcut from the left-hand menu or use this quick-access link.
The quick-access link isn’t working. What should I do?
Log in to your Creator College account first, then open the quick-access link again.
If you’re already logged in, check that you’re using the account connected to your purchase email.
I used a different email address at checkout. Which account has access?
Your access is connected to the email address entered at checkout. Log out and sign back in using that email address.
If you no longer have access to the purchase email, contact us for assistance.
I forgot my password. What should I do?
Use the password reset option on the Creator College login page.
Make sure you enter the email address used at checkout. If the reset email doesn’t arrive, check your spam, junk and promotions folders.
My payment is showing as pending. Do I have access?
Access is only added after the payment has been successfully completed. If the transaction is still pending, wait for your bank or payment provider to confirm its final status.
If the payment completes and you still don’t have access, contact support with your purchase email.
Why are the course cards locked?
The course content unlocks on September 2. Seeing locked or “coming soon” cards before the release is expected and does not mean there is a problem with your purchase.
The content should be unlocked, but my cards are still locked. What should I do?
Refresh the page, then log out and sign back in using your purchase email.
If the cards are still locked, contact us.
A lesson or video isn’t loading. What should I do?
Try the following:
- Refresh the page.
- Check your internet connection.
- Close and reopen your browser.
- Try a different browser or device.
- Log out and sign back in.
If the problem continues, contact us and include the lesson name, a screenshot and a description of the issue.
I haven’t received my purchase confirmation or workshop email. What should I do?
Check the inbox connected to your purchase email, including your spam, junk and promotions folders.
If you still can’t find it, contact us and confirm the email address you used at checkout.
I can’t attend the live workshop. Will I lose access?
No. The workshop will be recorded and added to your Creator College account after the session. You’ll have lifetime access to the replay.
The workshop has ended, but I can’t see the replay yet. What should I do?
The recording needs to be processed and uploaded after the live session, so it may not appear immediately.
Check your account again later. If the replay is still unavailable after it has been announced, contact us.