1) Does VIP include one-to-one coaching?
VIP includes personalised guidance through live audit sessions. It does not include private 1:1 coaching calls.
2) Where can I ask questions?
Ask your questions during your audit/ workshop calls. This is where you can receive reviews and personalised feedback from your coach.
3) Where should I start if I need help?
Join an onboarding call, review the platform content and check the relevant Discord channels. You may attend more than one onboarding call if needed.
The first week is the onboarding week.
4) What exactly is included in VIP ?
VIP includes:
- Exclusive lessons by the experts
- Live audit sessions
- All lesson/ workshop/ audit recordings
- Personalised feedback during audit sessions
- Your assigned VIP group and community spaces
- Included bonus courses
- Resources, tools and course materials
- Lifetime access to the included VIP materials
Private 1:1 coaching, Creator College Studio recordings and some separate bonus courses are not included.
5) Do I need to do anything before VIP starts?
Yes. Before the program begins:
- Fill out VIP Onboarding Form
- Sign in at content.creatorcollege.com.
- Confirm that your VIP content is unlocked.
- Join the VIP Discord community.
- Attend an onboarding call.
- Check your email and calendar invitations.
- Review your group and timetable information.
6) How much time should I set aside each week?
Your weekly time commitment will depend on the number and length of your scheduled lessons and audit calls.
You may also want to set aside time to prepare questions, review recordings and apply the feedback you receive.
7) What device and browser should I use?
Use a computer or mobile device with a stable internet connection and an up-to-date browser.
Only use the platform on one device at a time. Screen-sharing, screen-recording software and some external-monitor connections may prevent videos from displaying correctly.
8) Are captions or transcripts available?
Availability may vary by recording. Check the video lesson for caption options. Or check the materials shared under the recordings.
9) How many people are in each VIP group?
Group sizes may vary. Groups are balanced based on member goals, coaching needs, time zones and audit-call capacity.
Your final group information will be shared by email and through the VIP community.
10) Who is my coach?
Your coach and group details will be shared through your VIP email, calendar invitations or group channels.
If you cannot find this information, contact support using the email address connected to your VIP account.
11) How do I know I’ve been added to the correct group?
Your group is assigned based on the information you provide in your onboarding form, including your goals, time zone and coaching needs.
Our team works carefully behind the scenes to review every form, balance the groups and make sure each member is placed in the most suitable group.
You can confirm your group by checking:
- The group information sent to your email
- Your VIP community channels
- The group shown under VIP on the Creator College platform
If the group shown in these places does not match, please contact support before the program begins
12) Do I need to complete the VIP onboarding form?
Yes. Every VIP member must complete the onboarding form.
The information you provide helps our team assign you to the right group, understand your goals and prepare your coaching experience.
Please use the same email address you used when purchasing VIP and double-check your answers before submitting. Incorrect or different account information may delay your group access.
13) What happens if I don’t complete the onboarding form?
Our team may not have the information needed to assign you to a group or prepare your VIP experience.
Complete the form as soon as possible to avoid delays with your group, schedule and community access.
14) How should I prepare for an audit call?
Before the call:
- Choose the most important question or piece of content you want reviewed.
- Prepare any relevant links or examples.
- Make your question specific.
- Join on time.
- Raise your hand in the google meeting
- Be ready to take notes and apply the feedback.
Preparation helps the coach give you more focused and useful feedback.
15) Will every member receive feedback during every audit call?
Audit calls are designed to provide personalised feedback, but the amount of feedback available in each session may depend on time and group size.
Arrive prepared and follow your group’s submission instructions. If your work is not reviewed live, check whether your group has an alternative process.
16) Can I change my coach or group?
Group changes are not available. Groups are carefully assigned based on goals, coaching needs, size and time zones.
If you think the call times are too late/ too early for you, you can contact customer support.
17) Are audit recordings only visible to my group?
Audit-call replays are located inside your assigned group area on the Creator College platform.
Do not share group recordings or member feedback outside the authorised VIP spaces.
18) Can I download VIP recordings or resources?
You can watch your VIP 11 recordings on the Creator College platform.
Some worksheets, tools or resources may have a download option. If there is no download button, access the material directly through the platform.
19) What happens if a scheduled payment fails?
Your VIP content will be locked.
Go to Settings → Manage Billing to check the payment and update your payment method. Access should be restored after the payment issue is resolved.
20) Are calls displayed in my local time zone?
Yes. When you accept a Google Calendar invitation, the event should appear in your calendar’s local time zone.
If the email displays another time zone, use the time shown in your Google Calendar.
21) How quickly will the support team respond?
The team will respond as soon as possible. Response times may vary depending on request volume.
Include your VIP account email, group name and a screenshot when relevant.
22) Who should I contact for accessibility support?
Visit support.creatorcollege.com and explain the accommodation or support you need.
23) What happens after the live VIP program ends?
You will continue to have lifetime access to your included VIP 11 recordings, bonus courses, resources, tools and course materials. The community chats will be read-only.
Live calls, new feedback and active group activities will end with the live program unless the team announces otherwise.